Your Visit

APPOINTMENTS

Booking:

Call the clinic at 250.362.7333 to book your appointment.

Cancellations:

There is a $25.00 fee for appointments missed or cancelled less than 24 hours in advance.

REFERRALS

You do not require a physician’s referral to make a physiotherapy or a massage therapy appointment. However, most extended health plans that offer coverage for these treatments require a doctor’s referral in order to receive re-imbursement for service fees. If your therapist feels it is necessary to follow up with your family doctor she will let you know.

PHYSIOTHERAPY

Duration:

Expect 45 minutes for your initial physiotherapy visit, and subsequent visits will vary, ask your physiotherapist.

Appropriate clothing:

Please bring shorts for lower back and lower extremity issues.

MASSAGE THERAPY

Duration:

It is most common to have at least a 1 hour treatment to accommodate all the areas that need to be addressed. A visit includes assessment, time required to change, reassessment and remedial exercises, all as part of the treatment time allotted. Shorter visits, 30 minute and 45 minute treatments, are also possible to arrange if necessary.

PROVINCIAL HEALTH PROGRAM (MSP):

Physiotherapy is not covered under BC Provincial health care. Most extended benefit plans will have coverage for physiotherapy. However, if you are under a certain income level the government will cover up to 10 visits per year in total for physiotherapy under the Medical Services Plan (MSP). Call 1 800 663-7867 and have your health card number ready to find out if you qualify. If you qualify you will be charged a $25 user’s fee per treatment. You must provide full payment at the time of service. Let us know if you need assistance determining if you are eligible for such coverage.

WSBC and ICBC Claims:

If you are an injured worker you must have reported your injury to Work Safe BC and therefore have a claim that is pending or accepted.

ICBC patients should bring their claim number to their initial visit and will be charged a user fee which may be reimbursed by your ICBC adjuster.

EXTENDED HEALTH CARE PLANS

Physiotherapy is not covered under BC Provincial health care. Most extended benefit plans will have coverage for physiotherapy. However, if you are under a certain income level the government will cover up to 10 visits per year in total for physiotherapy and massage therapy, under the Medical Services Plan (MSP). Call 1 800 663-7867 and have your health card number ready to find out if you qualify. If you qualify you will be charged a $35 user’s fee for your initial visit and $30 for each subsequent visit. You must provide full payment at the time of service. Let us know if you need assistance determining if you are eligible for such coverage.

PACIFIC BLUE CROSS PLANS

Infinity offers direct billing for Pacific Blue Cross insurance plans.

If you have questions about direct billing, please call 250.362.7333 and speak to our receptionist.

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